Bot rocket chat how to#
In the next one, we'll show you how to effectively transfer between departments in Rocket.Chat and complete our IVR. Not compatible with 0.36.0, 0.37.0, 0.37.1, see 2 Waiting for things to settle down. Just put “/livechat” at the end of your Rocket.Chat server address: To perform our first test, access your Rocket.Chat livechat. Important: Don't forget to click “Add” in Agents to add the Bot in this department. Go to Omnichannel -> Departments -> "+ New" testing the scenarioįinally, let's log into Omnichannel and create our first department to carry out the initial tests. Make sure the agent's “Situation” is “Available”, otherwise adjust it. To do this, go to Omnichannel -> Agents -> LigeroSmart Botpress -> Edit We also need to set the bot's status to “Available”. Look for the "Routing" section and Enable the option "Assign new conversations to a bot agent": Then go to Administration -> Omnichannel. In order to delegate new chats to the Bot, you will need to adjust a setting in Omnichannel's routing. In addition, you can also customize the username and the Bot Avatar on this same screen. Important: You will need to set an email for the user before you can save. Search for ligerosmart, click on the LigeroSmart Botpress user, then on “Edit” and add the bot and Livechat Agent roles: Now it is necessary for you to adjust the role of the user ligerosmart-botpress.bot so that it is effectively recognized as such! Access the Administration, then "Users":
Adjusting the role of the bot user in Rocket.Chat In the “Default Handover Department”, you can put a default Omnichannel department for some transfer cases, however this is rare.ĭon't forget to click on “Save changes” in the upper right corner. Ideally, don't really expose your bot to the outside world 🙂 You can consult it there in your Bot settings, in Botpress itself:įinally, the URL can be your botpress's internal URL. Just put it in the Bot Username field: ligerosmart-botpress.bot (You can associate with another user if you prefer)īotpress BOT ID is the ID of your Bot created in Botpress. Important: When installing the application, Rocket.Chat itself creates a user. Now fill in the fields on the APP settings screen: Then confirm the permissions by clicking "Agree": On the following screen, confirm that you agree with the terms and policies and click “Get”: You’ve probably encountered one on Facebook Messenger, a retail website. We developed this integration in order to make a chatbot created in Botpress respond to Rocket.Chat Omnichannel chats.įirst, if you haven't seen how to create a chatbot with Botpress and even how to run a Botpress, I suggest you first look at the articles below, as we will use the URA example for this integration:Ĭreating a simple IVR Chatbot with Botpress Enabling the Rocket.Chat Integration AppĪccess Rocket.Chat administration and perform the following steps: Twitter Linkedin In this tutorial, we’ll guide you on how to create a bot using Botpress and it’s integration with Rocket.Chat A chatbot is a computer program designed to simulate human conversation.
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